Words are powerful. They send messages, convey emotions and bring people to action. In my post about Lululemon and their remarkable social media efforts I touched on the core words that clearly define who they are.
A quick visit to their website and you will find the words – goals, outgoing, upbeat, energetic and fun – permeate the site. Here’s the really cool thing – had I only ever gone to their Facebook fan page, blog or Twitter feed I still would have received that message.
I want to revisit that thought. Think of one of your favorite brands. What words come to mind? Do these words come from the root of who they are? To more clearly demonstrate what I mean, I took three brands (Apple, Harley Davidson and Richard Branson’s Virgin) and matched them up to their core words – many of them taken directly off of their own websites. Here’s what I found:
Apple – creative, fun, user friendly, cool, revolutionary
Harley Davidson – rebel, American, tough, distinct, power, bold
Richard Branson’s Virgin – rule breaker, innovative, quality, fun
Now step back and think about it. These companies use the words that define them to clearly send out their message. They stay true to their definitions and use them as a guide to help them see what paths to take. The definitions of themselves are their core and everything else radiates from that point. Those words are the foundation for everything that follows. Defining yourself is a fabulous thing! It helps you narrow down the choices when making decisions. The choice is either part of who you are or it isn’t.
Now take a look at your own business. What words define you? Are you being true to that definition? Do you keep that definition in the forefront of your mind when you make new business decisions? I think you’ll find that if you have a clear definition and stay true to that definition, the decisions that follow will be much easier to make. Now go grab pen and paper and start defining!