Dammit, Janet, I Love You… – The Ultimate in Customer Interaction

It was the winter of 1988.  I was 16 years old, living in New Zealand and a virgin.  A Rocky Horror Picture Show virgin.  For the uninitiated, that means I had yet to have my first Rocky Horror experience.  I knew nothing about the rice, toast and water guns.  Not even an inkling of the costumes both in and out of the audience!  All I knew was, I had the ok from my host parents to go the theater in downtown Wellington for the live midnight show!  Seriously what 16 year old wouldn’t have jumped all over that?!?  We piled 7 or 8 of us into a small sedan and away we went!

The Rocky Horror Picture Show was released in 1975 to a resounding thud!  I kid you not, the cult classic almost never got off the ground.  It was relaunched as a midnight movie in NYC in the spring of 1976.  There was something magical about the midnight timing.  It was soon noted that the movie had a following of regulars – fans, if you will.  Somewhere along the line, these fans where shouting out lines, dancing in the aisle and dressing up as characters.

By 1979, mainly because of the fan interaction, the movie was a viral phenomenon.  (Imagine that – something going viral before the age of internet…)  Everyone wanted to be in on it and have the Rocky Horror experience. Rocky Horror became the phenomenon it is because the theater owners were brave enough to allow the fans to take ownership of the movie experience.

Today, social media is what everyone is buzzing about in the marketing world.  Marketers talk about how the brand story can no longer be solely defined by the company.  You must now allow customers/fans to have a part in the story telling.  They talk about not only encouraging, but finding ways to promote fan interactions – be it by twitter, facebook or blogging.

Fan interaction is not a new thing.  Rocky Horror would never have become what it is without it.  Any marketer today would give their left ear to have the fanatical, interactive, word of mouth spreading, fans Rocky Horror had in it’s heyday!  What is new are the tools fans use and the speed of how things can go viral.

Are you allowing your fans to own part of your experience?  Today, as in the past, it takes brave, smart leadership to allow chapters of your brand story to be told by your fans – the growth of your company depends on it.

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